PRIVACY POLICY

InovoStar Technologies (“InovoStar,” “we,” “us,” or “our”) is a technology solutions company based in the United Arab Emirates, offering IT services, ERP systems, web development, cybersecurity, electrical and MEP engineering, digital marketing, and generative AI services to businesses across Dubai and the UAE.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit inovostar.com (the “Site”) or engage with our services. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly:

• Full name, email address, phone number
• Company name and industry
• Project details and service requirements submitted through our contact and enquiry forms
• Any other information you choose to share when communicating with us

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

We do not collect or store payment card information on this Site, as InovoStar does not process payments directly through inovostar.com.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide requested information about our IT, ERP, AI, digital marketing, and engineering services
• Prepare and deliver project proposals and quotations
• Improve our website, services, and customer experience
• Send relevant updates, marketing communications, or service-related notices (you may opt out at any time)
• Comply with legal obligations under UAE law
• Maintain the security and proper functioning of our Site

3. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process personal data based on one or more of the following legal grounds:

• Consent — when you voluntarily submit a form or subscribe to communications
• Legitimate interest — to respond to business enquiries and improve our services
• Contractual necessity — to deliver services you have requested
• Legal obligation — where processing is required under applicable law

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies, including Google Analytics and marketing pixels (such as Meta Pixel or LinkedIn Insight Tag), to understand site usage and improve our marketing effectiveness.

Cookies may collect information such as your browsing behavior, device type, and approximate location. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the Site.

5. How We Share Your Information

InovoStar does not sell your personal information. We may share information with:

• Service providers who support our operations (e.g., hosting, email, analytics, CRM platforms)
• Professional advisors such as legal or financial consultants, where necessary
• Authorities where required by UAE law or to protect our legal rights
• Business partners, only with your explicit consent, where a project requires third-party collaboration

We do not share your information with third parties for their own independent marketing purposes without your consent.

6. International Data Transfers

As InovoStar operates in the UAE and may use international service providers (such as cloud hosting or analytics platforms based outside the UAE), your information may be transferred to and processed in countries outside the UAE. Where applicable, we take reasonable steps to ensure such transfers comply with UAE Personal Data Protection Law (PDPL) and, where relevant, GDPR safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Enquiry and project-related data is typically retained for the duration of the business relationship and a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of your data in a portable format (GDPR visitors)

To exercise any of these rights, contact us using the details in Section 11.

9. Data Security

We implement appropriate technical and organizational measures — including secure infrastructure, access controls, and encryption where applicable — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

InovoStar Technologies FDRK5417, Compass Building, RAK-FZ, RAK, UAE Email: info@inovostar.com Phone: +971 50 327 8872 / +971 50 134 3176

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.